Keyboard, touchpad, or mouse not working correctly. This article provides troubleshooting steps for Mouse, Keyboard and Touchpad issues such as: The cursor movement is not smooth (erratic) or does not move at all. The cursor moves around erratically while typing. The scroll wheel has erratic movement or is not moving the page.
Download >> Touchpad Dell Driver Alps Electric Device Type: Input Devices (mouse, etc.) Supported OS: Win 10, Win 10 x64, Win 8.1, Win 8.1 x64, Win 8, Win 8 x64, Win 7, Win 7 x64, Win Vista, Win Vista x64, Win XP Home, Win XP. Notes. There have been numerous Touchpad issues with the release of Windows 8 and Windows 10. Although the Windows 7 drivers can be installed in Windows 10 or Windows 8 its been reported that the device doesn’t function. Table of Contents: Troubleshooting a Keyboard or Touchpad Built Into the Notebook; Troubleshooting Dell Wireless or Bluetooth Keyboards and Mice; Troubleshooting Dell USB Keyboards and Mice; Troubleshooting a Slow Moving. I'm in the United States, so the Dell support web site that I went to may or may not be the exact one you need. I went to www.dell.com/./555 and clicked the 'Analyze this system for updates' button. The touchpad driver was.
Well, I have a Dell Vostro 13' with Windows 10 (upgrated from Windows 8). Since I've got this laptop I have experienced this behavior and the only thing that makes it start working again is to press 'Windows key + L' and log.
I had the same problem but fixed it. You need to update your driver for the touchpad though Dell’s support website. After doing that, you will find a touchpad tab and from there you can disable the touchpad and just use your.
How to disable or enable the Notebook Touchpad. How to Enable or Disable Tablet Mode in Windows 1.
How to clean your Keyboard for help with sticking keys or Mouse. Table of Contents: Troubleshooting a Keyboard or Touchpad Built Into the Notebook. Troubleshooting Dell Wireless or Bluetooth Keyboards and Mice. Troubleshooting Dell USB Keyboards and Mice. Troubleshooting a Slow Moving Cursor. How to Disable or Enable the Notebook Touchpad. How to Enable or Disable Tablet Mode in Windows 1.
Troubleshooting a Notebook Keyboard Key That Has Come Off. Keyboard Hotkeys and Sound Controls.
How to use the Backlit Keyboard on your Computer. How to Connect a Wired Keyboard or Mouse to Your Computer.
How to Clean Your Keyboard (Sticking or Dirty Keys) and Mouse. Non- Dell Keyboards and Mice. Troubleshooting a Keyboard or Touchpad Built Into the Notebook. The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All. Some computers have a touchpad disable and enable hot key, refer to Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.
Turn off the computer (when the touchpad does not respond, hold the power button down for up to 1. Unplug everything except the power cord, including the following. Speakers. Printers. Scanners. USB devices. Personal Digital Assistants (PDAs)USB flash drive or other external storage devices. External Monitor. External Keyboard.
External Mouse. If your computer is attached to a docking station, undock it. Make sure the touchpad or your finger has no dirt, grease, liquids or food on it (the touchpad has to make a good contact with your finger to work correctly). Turn the computer back on and retest the touchpad. When the touchpad still does not work correctly, proceed to step 6.
When the touchpad does work correctly, attach one external device at a time and test the touchpad to see which one may have caused the issue. Make sure the latest driver for the touchpad is installed (see note below), you may need to use a external USB or Bluetooth mouse. For more information refer to Dell Knowledge Base article How to Use the Drivers and Downloads Website. Some newer computers have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default.
You can disable or modify the way the features work in the touchpad driver properties. To get to the touchpad properties, perform these steps (or refer to the videos below, available for Windows 7 and 8(8. English only). For Windows 7: Click Start. Click Control Panel. Using the drop- down menu next to View by: in the upper- right corner, select Large Icons. Click Mouse. Click the Dell Touchpad or Device Settings tab.
When the Dell Touchpad tab option shows. Click on the picture of the touchpad. Click Gestures Settings (depending on your computer there may not be a gestures option). After changing the options click OK. When the Device Settings tab option shows. Click the + next to open the options you want to change.
After changing the options click OK. For Windows Vista: Click Start. Click Control Panel.
Click Mouse. Click the Dell Touchpad or Device Settings tab. When the Dell Touchpad tab option shows.
Click on the picture of the touchpad. Click Gestures Settings (depending on your computer there may not be a gestures option). After changing the options click OK.
When the Device Settings tab option shows. Click the + next to open the options you want to change. After changing the options click OK. For Windows XP: Click Start.
Click Control Panel. Click Switch to Classic View when available in the upper- left corner. Click Mouse. Click the Dell Touchpad or Device Settings tab. When the Dell Touchpad tab option shows.
Click on the picture of the touchpad. Click Gestures Settings (depending on your computer there may not be a gestures option).
After changing the options click OK. When the Device Settings tab option shows. Click the + next to open the options you want to change. After changing the options click OK. Refer to the Microsoft Knowledge Base article, Mouse, touchpad, and keyboard problems in Windows. Note: After following the preceding steps and the touchpad still does not work, a Input Device Diagnostic, is available. A small program may be needed to be downloaded and installed, just follow the prompts (you may need to use a external USB or Bluetooth mouse).
Back to Top. The Cursor Moves Around Erratically While Typing. Make sure the latest driver for the touchpad is installed (see note below), you may need to use a external USB or Bluetooth mouse. For more information refer to Dell Knowledge Base article How to Use the Drivers and Downloads Website. For Windows 7, 8(8. In the Search box, type main. For Windows XP and Vista: Click Start.
Click Control Panel. Using the drop- down menu next to View by: in the upper- right corner, select Large Icons. Click Mouse. Touch or click the Dell Touchpad tab. Note: When there is not a Dell Touchpad tab, your computer does not have the option shown below. Touch or click on the picture of the touchpad. Touch or click Touchpad Settings.
Make sure there is a check in the box to the left of Touch Check, move the slider bar all the way to the right (this can always be adjusted back). Uncheck the box to the left of Tap to Click. Move the slider in the Touch Sensitivity area to the right until it is 3/4 of the way toward Heavy Touch. Touch or click Apply, then click OK. Touch or click the X in the upper- right corner to close the Dell Touchpad Utility.
Back to Top. Keys on the Keyboard Are Typing Characters Intermittently or Not at All. Turn off the computer.
Unplug everything except the power cord, including the following. Speakers. Printers. Scanners. USB devices. Personal Digital Assistants (PDAs)USB flash drive or other external storage devices.
External Monitor. External Keyboard.
External Mouse. If your computer is attached to a docking station, undock it. Turn the computer back on and retest the keyboard. When the keyboard does work correctly, attach one external device at a time and test the keyboard to see which one may have caused the issue. When several keys on the left or right- side of the keyboard are not working, make sure the BIOS is at the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
When a specific key is not working or sticks, turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard, for more information refer to the How to Clean Your Keyboard (Sticking or Dirty Keys) and Mouse section. If the problem only occurs in a specific application program, try another application program, such as Notepad and then test the keyboard. If the problem only occurs in a particular program, you may need to troubleshoot that particular program.
Uninstall or disable any software that may change how the keyboard operates. This software includes. Keyboard macro programs. External keyboard drivers. KVM (keyboard, video, mouse) switch software. Try an external USB or Bluetooth keyboard to test if it responds correctly.
Note: After following the preceding steps and the notebook keyboard still does not work or not work correctly, a Input Device Diagnostic, is available. A small program may be needed to be downloaded and installed, just follow the prompts. Back to Top. The Keyboard Outputs Incorrect Characters. Press the Num Lock Key on Your Dell Laptop.
In order to have the functionality of a 1. Num Lock key activates the 1.
Simply press Num Lock again to go back to normal operation. Back to Top. Change the Keyboard Language Setting in Windows. Change the Keyboard Language Setting in Windows.
For Windows 1. 0. In the Search box, type language. Touch or click Edit language and keyboard options. Using the drop down menu, select the preferred language. Close Time and Language window. For Windows 8(8. 1), refer to the Microsoft Knowledge Base Article, Change your language or keyboard.
For Windows 7, refer to the Microsoft Knowledge Base Article, Add or change an input language. For Windows Vista, refer to the Microsoft Knowledge Base Article, Add an input language. For Windows XP. Click Start and then Control Panel. In Control Panel, if you are in Category View, click on Switch to Classic View (top left corner)Open Regional and Language Options. Click on the Languages tab.
Under Text services and input languages, click on the Details button. Under Installed services, click Add.
In the Add Input Language dialog box, choose the input language and keyboard layout or Input Method Editor (IME) you want to add. Click OK twice. You should now see a language indicator in the System Tray (located at bottom right hand corner of the desktop by default).
You can switch between different input languages (= keyboard languages) by pressing the Alt + Shift keys. Back to Top. 2: Troubleshooting Dell External Wireless or Bluetooth Keyboards and Mice. The Wireless Mouse Cursor Has Erratic Movement or Is Not Moving. Reinsert the batteries or install fresh batteries. For more information on how to install the batteries, refer to the Keyboard Manuals.(Make sure the red light on the bottom of the mouse is on). Make sure the opening on the bottom of the mouse is clean.
Make sure the mouse is within 1. Make sure the surface you are using has enough of a pattern in it so that the mouse can see it. A mouse pad is best. The mouse judges movement by reflections; a uniform surface is harder for the mouse to tell when it has moved.)Reseat the receiver in the USB port. Restart the computer.